What to include
Describe the issue and include the account email, relevant dates, and a receipt or invoice reference if it concerns billing. Never include your password, one-time sign-in codes, full card number, government ID number, or confidential document contents. Binder support does not need your documents to troubleshoot website account or billing issues.
Account and deletion requests
For privacy or account-deletion requests, use the email above from your account address when possible and state the request. We may request reasonable verification before making changes. You can also delete an account from Account settings after meeting the on-screen verification requirements. Do not send a password or identity document by email.
No response-time guarantee is made. Subscription cancellation and refund requests are separate; see Billing, cancellations & refunds.